I bought this little pendant as a wedding gift for a friend. This was my first purchase with Popular Jewelry. My contact, Kevin, was extremely nice and helpful. Thank you so much for all your prompt emails. Upon my order, Kevin reached out and told me that the pendant is made to order. Upon completion (about 10 days), Kevin sent me a photo of the pendant. Three days later, I received it (by mail, I live in FL). Thank you so much! The pendant is so beautiful! Love it!